FAQ

Material

We use 16-gauge black metal that is pickled and oiled.

Yes, all of our products are made in the Shenandoah Valley in Broadway, VA.

All products are cleaned with wax and oil cleaner, primed, painted at least twice with color then clear coated before sold.

We use a fast dry acrylic paint that is used for tractors. This paint is perfect for all types of weather.

If you are wanting your product painted in another that isn't listed in the product description, please contact us via email, website chat or call us at 540-901-8730.

All of our products are spray painted in our shop in Broadway, VA.

We take all of the precautions when it comes to rust. We prime, paint (at least two coats of color) and then clear coat all of our signs before selling.

All products are cut out on our Trumpf Laser.

Custom Orders

Please send your custom order image to kaylynb@topbeadwelding.com or shaina@topbeadwelding.com

We will need to know size estimate and a picture of the custom order you are wanting for a price estimate.

Shipping

We make our beautiful decorative metal signs in VA and ship domestically to all 50 states.

Our current shipping rates are:
$9 or less: $2
$10-$15: $3
$16-$39: $6
$40-$55: $7
$56-$74: $8
$75-$100: $10
$100 and up: $12
If you're interested in a custom metal sign in VA or anywhere in the country, shop our website to see everything we have to offer.

For pre-made items, it takes about 5-7 business days to cut, paint, and ship your items. We make our custom metal signs in VA, and it takes 2-5 business days to draw each piece (1 business day to cut and clean the metal and then 2-3 business days to paint and ship).

Returns and exchanges

If you'd like to return your decorative metal sign in VA or across the country, we have a 30-day return policy for noncustom orders. See our other FAQs for full details.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kaylynb@topbeadwelding.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kaylynb@topbeadwelding.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on custom sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Wholesale

Please contact kaylynb@topbeadwelding.com to learn about becoming a wholesaler. We make all of our decorative metal signs in VA and use U.S. steel to create our products. We look forward to the opportunity of working with you!